Last updated: November 26, 2025
Access Community Therapists Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website, use our services, or submit information through online forms. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website.
1. Information We Collect
We collect personal and non-personal information in the following ways:
A. Information You Voluntarily Provide
1. Contact Forms
When you submit a contact form, we may collect your name, email address, phone number (if provided), and the message you choose to send.
Important: To protect your privacy, please avoid including sensitive personal health information, medical history, or therapy details in our online forms.
2. Workshop Registration & Payments
If you register for workshops, payment processing is handled through Stripe. We may receive non-financial details such as:
- Name
- Email address
- Workshop selection
- Payment confirmation status
We do not collect or store credit card numbers or full payment details on our servers.
3. Career Application Form
When submitting a job application, we may collect:
- Name
- Contact details
- Résumé or CV
- Cover letter
- Employment-related information you choose to provide
B. Information Collected Automatically
When you visit our website, certain technical information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Referring URLs
- Date, time, and duration of visits
- General location (city/region)
This information is collected through trusted tools such as:
- Google Analytics
- Google Tag Manager
- Google Search Console
C. Embedded Content
Our website includes Google Maps, which may collect your IP address and basic interaction data as part of displaying location information.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries
- Register participants for workshops
- Process payments (through Stripe)
- Review job applications
- Improve website functionality and user experience
- Monitor website traffic and performance
- Ensure security and prevent misuse
- Comply with legal obligations
3. How We Rely on Consent and Legitimate Use (Canada – PIPEDA)
As a Canadian organization, we follow the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
We rely on:
A. Implied Consent
When you voluntarily submit information through our website (such as contact forms, job applications, or workshop registrations), you are providing implied consent for us to use that information to respond to your inquiry or provide the service requested.
B. Express Consent
If we ever request sensitive or optional information, we will clearly ask for your express consent before collecting it.
C. Legitimate and Reasonable Business Purposes
We may collect non-identifiable data (e.g., analytics, website performance metrics) for purposes such as:
- Improving our website
- Understanding visitor behaviour in a general, non-identifiable way
- Ensuring website security
This type of data does not require a cookie consent banner under Canadian law.
D. Compliance With Legal Requirements
We may also use or disclose information when required to comply with applicable laws or obligations (e.g., financial record retention).
4. How We Share Information
We do not sell, rent, or trade personal information.
We may share information with:
- Stripe (payment processing)
- Google services used for analytics and performance tracking
- Website hosting providers
- Email service providers
- Professional advisors (e.g., legal or accounting)
- Authorities when required by law
All third-party providers are required to follow appropriate data protection standards.
5. Data Retention
We retain personal information only as long as needed to:
- Respond to your inquiry
- Provide requested services
- Maintain records for business and legal purposes
- Review job applications
You may request deletion of your personal information at any time (see Section 9).
6. Cookies & Tracking Technologies
Our website uses cookies to:
- Analyze website traffic
- Understand user behaviour
- Improve performance
- Support essential site functions
You may disable cookies through your browser settings, though certain features may not function fully.
7. Security
We take reasonable administrative, technical, and physical measures to safeguard your information.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect information from minors without parental consent.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections
- Request deletion
- Withdraw consent
- Restrict processing
- Request a copy of your data
To exercise these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the content or privacy practices of external sites.
11. Contact Information
For questions about this Privacy Policy or to make a privacy-related request, please contact:
Access Community Therapists Ltd.
Email: info@accesstherapists.com
Phone: 604-736-7009
Address: 1534 Rand Avenue, Vancouver, BC, V6P 3G2
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.